The firmware update stopped or failed

Here are some troublehsooting steps to try out:

If the update process stops (or never finish),

  1. Exit the firmware update app
  2. Turn OFF Bluetooth on phone
  3. Turn ON Bluetooth on phone
  4. Plug USB power into scale (if already plugged in, Unplug, then plug back in)
  5. Start App and retry the firmware update
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