1-Year Limited Warranty
Acaia pearl that are purchased in the US, and shipped or taken out of the country have a 1-year warranty. If your Acaia pearl fails within 1 year of date of purchase, simply e-mail us at firstname.lastname@example.org. Please have the following information prior to contacting Acaia:
Proof of date of purchase.
Model and serial number (located on bottom of the scale). Acaia will contact you to determine the problem and see if it can be fixed quickly and easily.
The customer is responsible for paying the freight charges for sending in the Acaia products for replacement. The customer is also responsible for paying the freight charges and any duties of the replacement product that Acaia may send to you.
Outside the United States: Please contact your original place of purchase or your local distributor.
The high quality workmanship of Acaia Coffee Scale bearing the Acaia trademark is guaranteed by: Acaia Corperation. USA